Athlete Service Manager (m/f/d)

Agenturen
Barcelona , Spanien
Vollzeit
Wettbewerbsfähig
30 / 10
For our IRONMAN office based in Barcelona, Spain, we are actively looking for a highly motivated, fluent English & Spanish speaking Athlete Service Manager (m/f/d).

Full description

For our IRONMAN office based in Barcelona, Spain, we are actively looking for a highly motivated, fluent English & Spanish speaking Athlete Service Manager (m/f/d).

As an employee for IRONMAN Spain you can expect to work in an ambitious and sport orientated company. You will be part of a dynamic team in an international environment. Our main focus is the organization of high-class sport events.

Key Responsibilities

26.04.2020 – IRONMAN 70.3 Marbella
09.05.2020 – IRONMAN 70.3 Mallorca
17.05.2020 – IRONMAN 70.3 Barcelona
12.07.2020 – IRONMAN Vitoria
21.09.2020 – IRONMAN Italy & 70.3 Italy
04.10.2020 – IRONMAN Barcelona

  • Day to day athlete enquiries and services, answering e-mails and phone calls
  • Close collaboration with Marketing and Athlete Development
    • Support executing athlete development programs such as AWA, TriClub and Become One
    • Coordinate Event Registration Openings
    • Assist on social media updated when required or have information to be announced
    • Maintain the website
  • Athlete guide
  • Administration and maintenance of the online registration tool (Active) and the athlete database (CRM)
    • Set up event registration forms in Active
  • Planning & implementing of participant accreditation onsite at Events
    • Layout planning of set up
    • Coordinate and supervisor Team Leaders and volunteers onsite
  • Work closely together with local triathlon federations, timing partner and other partners to ensure smooth execution of events
  • Assist with bulk ordering
  • Prepare captain manuals for all areas that concern Athlete Services before the events
  • Support IRONMAN Licensees regarding athlete services matters
  • Deal with all post event related tasks such as timing result issues, athlete complains and lost property

Skills and competencies

Your excellent communication skills written, and verbal qualify you to work in the athlete service department. Independent working, flexibility, reliability and the ability to work under pressure and solve problems are self-evident for you. To be part of our events guarantee you an exciting and diversified working climate.

  • High level of customer service
  • Bachelor’s degree
  • 1 – 2 years customer service or event experience
  • Strong interpersonal skills
  • Ability to work well in high pressure environments
  • Attention to detail
  • Team player
  • Organization and time management skills
  • Enthusiasm for sport: knowledge of triathlon preferred but not essential
  • Comprehensive understanding of: Active & Office 365
  • Languages: English and Spanish must, Italian preferred but not a must
  • Ability to travel and work weekends

A contract will be made on the basis of a full time employment and for an indefinite time period. We are looking forward to receiving your application and CV in English language including your salary expectations and your notice period.

Are you interested? Please apply.

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