Sales & Customer Support Manager

Stellenanbieter
Ort
Belgien, Deutschland, Niederlande
Brutto/ Jahresgehalt
Wettbewerbsfähig
Veröffentlicht
Mittwoch, 6. Juni 2018
Ablaufdatum
Donnerstag, 5. Juli 2018
Sektor
Sportartikel
Vertragsart
Festeinstellung
Vertragszeit
Vollzeit

Sales & customer support Manager is responsible for daily sales operation of eCommerce, events and customer supports for our clients and business partners in European region. Reporting to Sales & Marcom Head in Tokyo.

Minimum Qualifications:

  • Active cyclist (cycling or triathlon race experience)
  • Past experience using power meter, speed, cadence, and/or heart rate ANT+ sensors linked to a cycling computer.
  • Knowledgeable about various bicycle components (different handlebar and stem configurations, etc.).
  • Minimum 2 years experience in a sales representative role or a customer support role at an IT, software or portable electronics company (Working experience in the Bike industry is a big plus!).
  • Gregarious communicator that loves to work with and support various personalities and technical expertise.
  • Must be well-organized and capable of handling multiple issues, punctual in communicating with clients.
  • Proactively seeks to understand our team, and effectively communicates with the appropriate team member(s) in resolving any unusual customer issues.

Preferred Qualifications:

  • Minimum 1 year experience using CRM software.
  • Experience using Zendesk as a customer-facing representative.
  • Experience with Pivotal Tracker Project Management Software.