Guest Experience Coordinator

Zurich, Schweiz
Brutto/ Jahresgehalt
Montag, 8. April 2019
Mittwoch, 8. Mai 2019

Your duties

  • Acting as the main point of contact for the offices of the President and the Secretary-General for Summits and Council meetings
  • Working closely (in terms of cooperation, communication and planning) with relevant offices and many different departments, both internally and externally
  • Drafting welcome letters, invitations and various FIFA management information for Summits and Council meetings
  • Assuming responsibility for the FIFA Summits inbox and guest management
  • Assuming responsibility for the welcome desk and registration desk with the local member association, as well as collecting feedback and travel requests
  • Ordering materials and gifts as well as accreditation badges, supplier badges, lanyards, etc. and everything that needs to be delivered by FIFA Logistics
  • Preparing folders with event documents
  • Producing badges for events and distributing updated delegation lists
  • Constantly monitoring bookings (programme attendance, ticket/invitation availability and distribution, transport, etc.)
  • Overseeing guest journeys and the resolution of guest concerns

Our requirements

  • 1-2 years’ experience in the planning and delivery of major events
  • 1-2 years’ experience in hospitality and guest experience
  • Planning and process management skills
  • Ability to convert planning into operational processes
  • Fluency in English and any other FIFA language (French, German or Spanish) would be an asset
  • Ability to distinguish between service levels, including VIP level expectations
  • Analytical skills, efficient, detailed and accurate
  • Ability to transfer analysis into operations and vice versa
  • Ability to take the initiative and find solutions
  • Flexible to support all levels (administration, operations or concept), to work in a dynamic and evolving environment
  • Ability to prioritise a diversified workload
  • Ability to work in a multi-cultural environment

You can expect a highly motivated and helpful team working in a dynamic multicultural environment. If you have the necessary qualifications and are keen to work for an international organisation, please click "apply here" and submit your application in English (motivation letter, CV, diplomas and reference letters).