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EURO 2016 Ticketing Public Sales Coordinator

UEFA
 
Location Nyon, Schweiz
Posted 01.12.2014
Closes 27.12.2014
Sector Verbände & LOKs, Sportstätte & Lieferung
Function Business Development & Vertrieb, Veranstaltung & laufender Betrieb
Contract Type Vertrag
Hours Vollzeit
Salary Competitive
 

Job Description

Profile :

The EURO 2016 Ticketing Public Sales Coordinator is responsible for implementing and managing a smooth ticket sales process for the general public for UEFA EURO 2016 and the UEFA club competition finals.

Purpose:

- Developing and maintaining web-based ticket application tools and processes in cooperation with UEFA's ticketing partner;
- Planning and implementing a communication strategy for the general public;
- Testing and implementing the software provided and constantly working to optimise tools and processes together with UEFA's ticketing partner;
- Setting up and implementing payment procedures and producing the necessary payment reports;
- Liaising with the finance department and third parties on payment, reporting and reconciliation issues;
- Planning and managing the general public ticket allocation and confirmation process;
- Proactively providing the ticketing customer service team with information on general public ticket sales;
- Developing and implementing cross-selling strategies to optimise ticket sales to existing customers;
- Developing a customer data quality strategy and implementing the necessary data cleansing procedures;
- Setting up and managing a ticket distribution system;
- Helping to establish the terms and conditions of sale;
- Assisting on ticketing operations for other UEFA events;
- Assisting the Ticketing Sales & Customer Service Manager, where needed, with the development of additional services for the general public.

Requirements:

Experience required:
- from 1 to 3 years in a large-scale business to consumer e-commerce environment
- from 1 to 3 years in ticketing, ideally
- from 1 to 3 years in technical matters, communication or reporting - would be an advantage

Education:
- Bachelor's Business management

Languages:
- English / Proficient
- French / Advanced

Additional requirements:
- CRM / Proficient
- MS Excel / Proficient
- Project Management / Advanced
- At ease in an international environment.
- Interested in football, internet technologies and new technical developments generally.

UEFA